Privacy Policy

Introduction

At insuremehappy.co.uk we are committed to keeping your data secure. We will handle your data with the utmost care and our services are designed with your privacy in mind. This page explains who we are, what data we collect from you, how your data is used, and what your rights are in respect of your data.

1. Who we are

Insuremehappy.co.uk is a provider of insurance broking services in the financial services sector in the United Kingdom. We arrange and administer insurance policies in conjunction with our insurance panel partners. We are regulated by the FCA (FCA reference number: 461187).

2. Personal Data we collect

In order to provide our services to you, we collect different types of personal data. This personal data will be provided by you verbally over the phone or through our website. The legal basis for this processing this personal data is our legitimate interest in ensuring the efficient administration and continued function of our services.

2.1 Contact Data

Some examples of contact data that we collect:


  • Name
  • Address
  • Telephone Number
  • Email address

2.2 Biographical Data

Some examples of biographical data that we collect:


  • Date of Birth
  • Gender
  • Marital Status
  • Address
  • Length of residence in the UK
  • Employment Details
  • Claim History
  • Details about previous insurance policies

We may use this personal data to provide you with insurance quotations generated by our panel of insurers, and to provide our services to you. This personal data may be provided to our panel of insurers so that they might generate these quotations for you.

2.3 Financial Information

We may ask you to provide card payment details over the phone in order to pay for your insurance policy. We do not store this information once the payment has been processed.

2.4 Special Category Data

During the course of using our services and providing us with information, you may provide us with ‘special category’ information about yourself. We will only process special category information relating to health or criminal convictions:


  • Medical Conditions
  • Criminal Convictions

We may use this personal data to provide you with insurance quotations generated by our panel of brokers and insurers, and for providing our services to you.


2.5 Website Data

We may process data about your use of our website and services. Some examples include:


  • Your IP address
  • Geographical location
  • Browser type and version

The legal basis for processing this data is our legitimate interests, namely monitoring and improving our website and service.


3. Collecting Data from Other Persons

We may also collect information about you from other persons. This also forms part of your "Personal Data". This includes:


  • Information from policyholders, named persons or other parties acting on your behalf. Where you are the holder of a policy or named on a policy we may collect information about you from another person.
  • Verifying your insurance history and entitlement to a no claims bonus.

We will ask other persons to confirm that they have your consent to provide any information about you.

Please do not supply any other person's personal data to us, unless we ask you to do so.


4. Updates to your Personal Data

You may inform us of any changes to your personal data at any time by contacting us on 020 8689 2132 or info@insuremehappy.co.uk.

5.1 Providing your personal data to others: Our partner service providers

We may disclose your personal data to our partner panel of insurers, and our partner finance provider. We may use this personal data to provide you with insurance quotations generated by our panel of brokers and insurers, and to set up a direct debit credit facility.


5.2 Providing your personal data to others: To comply with legal obligations

In addition to the specific disclosures of personal data detailed above, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation we have to comply with, or in order to protect your vital interests or the vital interests of another individual.


6. Retaining and deleting personal data

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary to conduct the processing. However, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, for our legitimate interests, or in order to protect your vital interests or the vital interests of another natural person. Details of our retention periods can be found in our Retention Policy a copy of which is freely available on request at any time by emailing info@insuremehappy.co.uk.


7. Other processing activities

In addition to the above, we may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.


8. Amendments

We may update this policy from time to time by publishing a new version on our website.You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of changes to this policy by email.


9. Your Rights and Contact Details of the ICO

In regards to how your data is used, we are the ‘data controller’ and you are the ‘data subject.’ Under data protection regulations you have rights as a data subject You may have the right as a data subject to require us to:


  • provide you with further details on the use we make of your personal data, including special category data
  • provide you with a copy of the personal data you have given to us
  • provide information that you have given to us to either you or a third party in a reusable format
  • update any inaccuracies in the personal data we hold about you
  • delete any special category of data/personal data that we no longer have a lawful ground to use
  • where you have consented to insuremehappy.co.uk processing your personal data for a particular purpose, to withdraw your consent so that we stop that particular processing
  • object to any processing based on the legal ground insuremehappy.co.uk is processing it in its legitimate interests unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights
  • restrict how we use your personal data whilst a complaint is being investigated

In certain circumstances we may need to restrict the above rights in order to protect public interest (e.g. the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege). We will explain this to you as necessary.


9.1 Request my personal data

You are entitled to request a copy of or amend the data we hold about you. Please email our data protection officer Tahir Fazal on tahirazal@insuremehappy.co.uk.


9.2 Your Right To Complain To The ICO

If you are not satisfied with our use of your personal data or our response to any request by you to exercise any of your rights in this section, or if you think that we have breached data protection regulation, then you have the right to complain to the Information Commissioner’s Office (“ICO”). Please see below for contact details of the ICO:

Information Commissioners Office,
Wycliffe House, Water Lane,
Wilmslow,
Cheshire, SK9 5AF

If you have any questions in relation to our use of your personal data , you should first contact the Data Protection Officer insuremehappy.co.uk by emailing tahirfazal@insuremehappy.co.uk.

If you would like to speak to us about how we use your information you can call us on 020 8689 2132 or email us at info@insuremehappy.co.uk.


10. Cookie Policy

A cookie is a small text file that can be stored on your computer/device, and is a standard feature on most modern websites. We will not associate any data gathered from this site with any personally identifying information from any source.

Cookies are used to support your browser whilst navigating, to keep your website preferences and help to tailor your online experience. More information about cookies can be found by visiting: http://www.allaboutcookies.org/


10.1 Cookies we use

Insuremehappy.co.uk uses a session cookie called ‘sessionCookie’. The cookie creates a unique identifier for a user's session to store between http requests, and helps facilitate login and logout account features. We will not disclose any personally identifiable client information except to the extent reasonably necessary:


  • To correct technical problems and to technically process your information
  • To protect the security and integrity of the web site and our service
  • To protect our rights and property and the rights and property of others
  • To take precautions against liability
  • To respond to claims that your information violates the rights or interests of third parties
  • To the extent required by law or to respond to judicial process, or;
  • To the extent permitted under other provisions of law, to provide information to law enforcement agencies or for an investigation on a matter related to public safety, as applicable.